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Call Centers

Call Centers help power organization's sales and support departments across the globe, delivering a broad range of direct customer interactions, across the spectrum of business operations.

Get up-to-the-minute call center-related news, information, advice, trends and best practices.

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Subject Matter Experts

Gabrielle Rodgers

Gabrielle Rodgers

Gabrielle Rodgers is an editorial intern for Simpler Media Group, joining the team in the fall of 2021. Gabrielle is currently a digital media major at Elizabeth City State University...

Lesley Harrison

Lesley Harrison

Lesley is a technical writer and open source software enthusiast with a passion for all things "data". She has been online since the days of BBSes, and still enjoys learning...

Ramon Icasiano

Ramon Icasiano

Ramon Icasiano is chief customer officer at Pathlight, a realtime performance management (RPM) platform. He’s an award-winning, 20+ year CX industry leader and visionary, whose experience spans many industries with...

Shep Hyken

Shep Hyken

Shep Hyken is a customer service and CX expert, award-winning keynote speaker, and New York Times and Wall Street Journal bestselling author.

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...

Scott Clark

Scott Clark

Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...