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Channels

Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

People Covering Customer Experience

Michael Mathias

Michael Mathias

As chief executive officer of digital agency Whereoware, Michael Mathias leads Whereoware’s strategic vision and culture of innovation, comprehensive digital marketing, and flawless performance. Mathias comes to Whereoware with an...

Lesley Harrison

Lesley Harrison

Lesley is a technical writer and open source software enthusiast with a passion for all things "data". She has been online since the days of BBSes, and still enjoys learning...

Brad Beumer

Brad Beumer

Brad leads UiPath's customer experience and contact center practice for the Americas and evangelizes UiPath’s platform for customer experience and contact center automation. Brad’s built two CRM consulting practices from...

Gabrielle Rodgers

Gabrielle Rodgers

Gabrielle Rodgers is an editorial intern for Simpler Media Group, joining the team in the fall of 2021. Gabrielle is currently a digital media major at Elizabeth City State University...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based senior reporter at Simpler Media Group, publisher of CMSWire and Reworked....

Ramon Icasiano

Ramon Icasiano

Ramon Icasiano is chief customer officer at Pathlight, a realtime performance management (RPM) platform. He’s an award-winning, 20+ year CX industry leader and visionary, whose experience spans many industries with...

Tobias Komischke

Tobias Komischke

Tobias Komischke, PhD, is a UX Fellow at , where he serves as head of the company’s Innovation Lab. He leads data analytics, artificial intelligence and machine learning

Eddie Accomando

Eddie Accomando

Eddie Accomando, XM Scientist at Qualtrics, is an applied anthropologist who has 25 years of experience in the design, deployment, and maintenance of enterprise-wide CX programs.  A strong methodological focus...

Inge De Bleecker

Inge De Bleecker

Inge is a customer and user experience leader, consultant and author who helps companies create great experiences across the customer journey with a focus on conversational experiences. Inge established and...